--- title: One Tough Customer description: What is the best way to go about working with individuals that offer little to the conversation but demand the moon? Maybe put on some Bob Marley. image: https://blog.fundfive.com/hubfs/82_hero.png --- [Skip to content](https://blog.fundfive.com/bereadyformonday/one-tough-customer#main-content) [![fundfive-logo-for-dark-bkgd](https://blog.fundfive.com/hs-fs/hubfs/fundfive-logo-for-dark-bkgd.png?width=1799&height=312&name=fundfive-logo-for-dark-bkgd.png "fundfive-logo-for-dark-bkgd")](https://www.fundfive.com) - [OUR SOLUTIONS](https://www.fundfive.com/) - [CONTACT US](https://resources.fundfive.com/contact-us) - [Client Experience](https://blog.fundfive.com/bereadyformonday/tag/client-experience) # One Tough Customer ![One Tough Customer](https://blog.fundfive.com/hubfs/82_hero.png) - February 20, 2021 ![Stephen DeVoid](https://blog.fundfive.com/hubfs/author_devoid.png) [Stephen DeVoid](https://blog.fundfive.com/bereadyformonday/author/stephen-devoid) Each of us likely knows someone that has had experience working with a person that never seems to be satisfied with the output or the solution that is offered. There are then tales of frustration when the individual rejecting a proposed solution fails to render any reason why that idea is not acceptable, or furthermore, just flat out refuses to join in on helping to identify a resolution. (One often questions how these individuals are appointed to carry the posts that they have, let alone how co-workers must view working with them.) > You can please some people some time, > But you can’t please all the people all the time. > > - Bob Marley So, what is the best way to go about working with individuals of this nature, especially when one is your \[paying\] customer? Is it possible to deliver a solution of value if the expectations are too unrealistic? Our experiences have taught us that in these types of situations, one must remember to hide frustrations and maintain composure. Try to remain visibly positive (as outward expressions and body language have a tendency to reveal otherwise). If necessary, excuse yourself politely or ask if it would be acceptable to return a phone call if working remotely. Above all, though, one must remain courteous and patient. It is in these moments when responding positively is perhaps the only way to diffuse a situation. Remain in control and solve the actual issue at hand, and turn a critic into a pleased customer. Be Ready for Monday ## Related Articles [![Improve the Budget Culture](https://blog.fundfive.com/hubfs/16_hero.png)](https://blog.fundfive.com/bereadyformonday/improve-the-budget-culture) [Culture](https://blog.fundfive.com/bereadyformonday/tag/culture), [Process](https://blog.fundfive.com/bereadyformonday/tag/process) ### [Improve the Budget Culture](https://blog.fundfive.com/bereadyformonday/improve-the-budget-culture) February 19, 2021 Wireless network connections are simply a natural extension of any household or corporate infrastructure. These... 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[Read more](https://blog.fundfive.com/bereadyformonday/disgraceful-data-sets-a-review-of-college-alumni-offices) [![Cohort Comparatives](https://blog.fundfive.com/hubfs/brfm_cohortD.png)](https://blog.fundfive.com/bereadyformonday/cohort-comparatives) [Data & Analytics](https://blog.fundfive.com/bereadyformonday/tag/data-analytics) ### [Cohort Comparatives](https://blog.fundfive.com/bereadyformonday/cohort-comparatives) February 20, 2021 Following last week’s article, we received some questions about specifics around college reporting, and what specific... [Read more](https://blog.fundfive.com/bereadyformonday/cohort-comparatives) [Check all articles](https://blog.fundfive.com/bereadyformonday) Beyond the Classroom ### Discover Long-Term Career Success What could your students be missing in their development? 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